Answering Interview Question Behavioral and Situational Questions

I realized if I will create a post per question it will take us very long to finish so I decided to make it on categor basis and I will still share my potential anwer and you will still comment anything on how you are going to answer it right?

So in this blog post we will just be focusing on the behavioral and situational categry of questions. So in my experience they will ask this type of question anytime during the interview. Basically for my own understanding the interviewer is simply gauging you on how you would answer, react or even your thought process the way you are going to answer the question. In this ay they are trying to determine if you are good fit on their team which includes but not limited to the culture set within the team. Of course when they are going to hire someone they wanted that someone to be able to adapt into the team and to the nature of job at hand.

One of the question I usually get in this category is, describe the time when you went above and beyond to your customer. For me what I do is I wil make sure that I read the job description of what I am applying for and then I will tailor my answer based on what they are looking for. Normally when you apply they will list down the job description right? So lets say in the job description it is listed is mustbe able to upsell a product. 

So for me what I would answer is: "There was a time when my customer is about to cancel their subscription because their investors meeting would include video and power point presentation. So what I did was I inform them that since they have 2 unused basic webcast we can upgrade one of the webcast that they have to a virtual type of webcast which would have both the video and power point presentation they will also have a dedicated assistant onsite that will be helping them all through out the event. The customer agreed and the webcast went smoothly. After their event they set up a meeting with me and bought 1 package of the virtual webcast for their annual and quarterly investors meeting." 

Basically I went ahead and tell the story on how I manage to convert a customer cancelling their subscription to upgrading their package, getting more service, providing their needs and solving their problem. It actually doesnt matter if you have a totally different experience from what they are looking for what matters is how are you going to build their trust that you can do the job. Maybe yo went above in beyond by asking more question to the customer and provide solution to their problem. Or maybe upon learning on the customers problem you reached out to other department or to your boss to solve the customer problem. Maybe you are working in the billing department but because the customer has been transfered several times you walk them through in resetting their problem. So there are so many stories you can tell to basically answer questions about going above and beyond to a customer.

There's another question that is normally being asked and it is asked n different fomat and style. But basically they are just asking you about how you handle a difficult or angry customer.

"I would let my customer talk. If the customer is screaming at th top of their voice, I will just let them be. While they are sharing their frustration I am listing down some key points about their frustration. Once the customer stops yelling or screaming, I would applogies first and then I will list down all the things that frustrates them about the prouct or the service that the company provides. Once the customer confirms I will provide them with a solution to thier problem. For example they have been trying logging in to their account online but they are not successfull and they wanted to make a payment. So I would suggest to make sure that the password is correct and that it is case sensitive.Otherwise I would sugest them to change the password."

I am basically telling the interviewer how I would deal with an angry customer. The steps that I would do in case I am in that situation.

There are many more questions that will fall on this category. But my suggestion is always tell a story to your interviewer how you will actually do it in case you are face in a situation that is either desirable or difficult.

This is also the segment when some interviewers will ask you what would you do if you see your co-worker or teammate is doing something illegal.

What I normally do is I will provide them with an answer that is acceptable for me, How I am going to solve the problem and how I am going to deal with it. So here is how I would answer it:

"It depends on what my teammate is doing. If my teammateis stealing tissue paper in the pantry then I would approach the person and talk to them as a friend remnding them that if they got cought they could loose their job. However if the mistake that they are doing will compromise the integrity of the company and team as a whole I will escalate it to my manager. I will inform my manager about the situation so my manager will take action into it. I will also make sure that it gets resolve because if I stil see that there is no changes then I will escalate it to my managers manager." In this way I am still following the proper escalation protocol and of course respecting someone's authority. 

This is how I see myself answer this question. What bout you, how should we answer this question? Lets al learn together and share your question and your answer to the question in the comment section.

Answering Interview Question - Tell Me Something About Yourself

Hello Everyone Its me again! It just feels so good to be back writing and sharing my personal thoughts and experience in the web!

So most of us basically has undergone interviews when we are looking for a job or conducted intervew because we are looking for the best employee that will fit the role!

(Disclaimer: I am not an expert to this I am just sharing my ideas to at least provide courage or maybe suggestion on how you are going to deal on each of the question. This are simply based on my personal insight and understanding of the subject raised in this article.)

One of the question that you'll for sure encounter is the "Tell me about yourself." An introductory question but it will also set the tone of the interview. For me, when an interviewer ask me this question the way I navigate my answer would revolve around how I want my future employer would visualize me as a worker. So here's how I will answer it:

"My name is_______________, I am a person who make sure my day to day activities are organized. I make sure that I have my to do list ready for the da, arranged from th most important to the least important. In this way I am abe to deliver my task on time. I also make sure that I understand my assignment so when there are things that I dont understand I will for sure make it a point to discuss it my manager to avoid miscommunication and to avoid delays mot especially if I am working on a project. By discussing it with my manager or person of authority then I am able to properly execute my call to action on a timely manner."

What about if lets say I dont have an experience how should I answer this question?

"My Name is _____________, my friends or my college instructors normally would describe me as a person who is well organized. I am very eager to learn new things. When I was in college, I exposed my self to muliple co-curricular activities and extra curricular activities. I always believe that exposing my self to different kinds of activities will bring me knowledge that I will for sure be able to use in my career goals. Like for example, I learned that by organizing a Department Christmas Party gives me the opportunity to learn the importance of planning and executing the activities.Working with other people and delegating task to achieve the best Christmas Party we coud possible have."

What about you? How will you answer the question? Leave your answer below so I can also learn from you.

Navigating My Night Shift Life

 Its been more than a decade working as a callcenter agent here in the Philippines. And as everybody would know it is going to be a graveyard shift.

So when it comes to working in the graveyard the struggle really is finding the sleep when everyone is awake. And most of the time lack of sleep creates a whole lot of issue health wise.

I also had issues and paid it severely as well. The good thing is I find my groove and find a way to navigate it. Of course, when I was younger I thought I could do whatever I want but unfortunately my body came back at me with a vengence.

Upon realizing, I made a conscious effort to make a shift. Shifting and quiting my BPO life is not an option because it pays the bill but what changes are my activity, the way I manage my time and pretty much the mindset that goes along with it.

So here is the summary of what work for me.

1. 8 hours or more of sleep - to avoid stress and or other sickness related to lack of sleep; then make sure to have more than8 hrs of sleep right? However, when you are working at night and sleeping in a broad day light for sure is a struggle. For me, what I do is I make sure that that my windows are fully covered and there is very minimal to zero sunlight peeping through my windows. I also make sure that the temperature is cool enough for me sleep sound and lastly I make sure that I go to bed on the same time and wake up the same time everytime. Sometimes I needed the help of melatonin like  Nightol melatonin or  Wellspring Gummy Melatonin

2. Eat 2 hrs before going to bed. I am not sure but when I go to bed on an empty stomach I usally wake up in the middle of my sleep looking for food. Also, during my working hours I will treat it as if it is my day, like I will have my meals three times during my working hours and my last meal would be my dinner for the day. And of course before my last meal I will endulge first myself with a grabe juice, also a very healthy drinks this is my favorite Daytox Fiber and after meal I usually have my   Aishi Beauty White Complex for my gut health of course.

3. Coffee is not a life. We have a joke that"Coffee is life" though it is  for most of us including my self as I cannot survive the whole nigh without coffee but I will make sure that I will have my last coffee 5 hrs before going to bed. Also, instead of having the instant 3-in-1 coffee mix I normaly replace it with the"Barako" or if not the more healthier options type of coffee.  Just like this Surge Coffee that uses natural sweetener. Or instead of those premix juices that uses table sugar I opted to this healthier drinks Kotcha Latte that I get to really enjoy while working at night.

4. Work Life Balance - I find the importance of having a work life balance and the way I see it is making sure that I have other activities other than working and commuting.  On a daily basis after I logged out of work I tend to look for something else that I would do beyond my working hours that is satisfying, rewarding and something that I would like to do like my hobby. So in my case I find creating video for my tiktok account satisfying so I make sure I do that, it doesnt feel like I am doing it because I have to do it but rather it mke me more relax before eating my dinner. Other things would include doing some 5 km walk for me to let loose. Writing on my journal or in this case I will try to just write anything on my blog hahaha. Anything that doesnt feel like an obligation are the activities that I would list down. You can follow me on my Tiktok so lets connect there. Or by simply watching my favorite BL Serries hahaha

5. Networking - "hindi po eto yung power power" So when I say netwoking, I only mean meeting up with friends at least once a month. This is where I am failing misserable. Aside from my friends are in other cities, I dont have the capacity or means to travel and spend some resources that I am lacking off. Because after paying bills and buying my meds nothing is aleady left in my salary hahahaha

So we will be talking more about working at night experience or the so called graveyard exeprience in the coming post that I have. I just wanted to write this up as a welcome back article as I havent been posting in these site this past few months.

For the meantime here is my latest post in my Tiktok Account

See you on my next post and see you on my tiktok account!

Resignation (체념) – Morissette Amon cover

I was happy those times I spent with you

Even though it was so hard for you

It’s not that I didn’t know how you felt in your heart

I felt it too.

Letting go, letting you leave it all behind

It’s something I just cannot get used to

You have hurt me so

And I just can’t help but fall away from you

Why’d you not tell me or you just could not?

Did you ever think of everything I feel?

You fell for me and said you loved me

But you just let me fall and never tried to catch me at all

Should I hate you and try to just forget?

Should I blame myself and live with this regret?

If I could only do it all again, I would turn back time

Back when I was yours and you were still mine

Why’d you not tell me or you just could not?

Did you ever think of everything I feel?

You fell for me and you loved me

But you just let me fall and never tried to catch me at all

Should I hate you and try to just forget?

Should I blame myself and live with this regret?

If I could only do it all again, I would turn back time

Back when I was yours and you were still mine

No, I won’t ask anymore

If you want to walk out that door

Just leave, leave and don’t look back

No, I won’t shed any tear and keep on hoping that you’re still here

I watch you walk away from me and it’s getting hard to see

We we’re never meant to be

Neol manhi geuriweohal geot gata chamayaman hagetji ijhyeojil su itdorok

Dashin saranggateungeo haji anheulrae

Nae majimak sarangeul doraseon neoege jugo shipeoseo

Haengbokhagil barae naboda jo-eun yeoja mannagireul

Imus General Community Quarantine Guidelines

We had been in lockdown for several weeks and surely it help in slowing down the community infections. There were few people who were infected evidently the local government action and response to the COVID-19 Pandemic is effective. Now they are trying to loosen up and allow very minimal movement within the city. And here are the guidelines they had in place while the city is in GCQ

Igorot In Lock down Episode 1

It has been a long time since I updated this blog. I had been busy at work, in life and definitely in the other blog I have. Nonetheless, I decided to share a different story in this blog and try to update it more often. This time around let me share to you my Lock down Experience.

Imagine being alone locked in the comfort of your home. No one to talk to. No one to eat with. Basically being alone.

There are a lot of moments during the ECQ (Enhanced Community Quarantine) where I had thoughts of self pity hahaha. When anxiety are kicking in. Moments where you felt so alone. Moments where you wished you had that special someone. Moments where I wanted everything dark. Flashes of memories when you felt you were abandoned by someone.

However, along with those bad moments comes an array of memories where I felt I was loved. Moments when you were struggling but someone came and stayed by your side. Moments when someone understands your inner feelings when that someone listens to your rants just so I can unload and move forward.

That is when positivity feels my tarnished emotion and starting to make myself useful again. That is when I told myself that there should be something I needed to do so I wouldn't feel anxious and not to feel alone.


1. I started to blog. Blogging or Writing consumes my time. It makes me wander. It is where I could exhaust my emotion. It is an activity that keeps my mind active and focused on the things I wanted to say.


2. I check my Social Media regularly. It is where I kept myself informed as to what is going on with my loved ones or the people I care. It is an avenue for me to socialize and chat and talk with my family and friends. At least it is an avenue where I could see how someone so dear is doing :).


3. Watching My Favorite Series also keeps me in love, motivated, and above all it keeps me entertained.


4. Reading keeps my imagination going hahahaha it somehow brings me to a different world where negativity do not prosper.


5. Household Chores my form of exercise. Its time to slowly get rid some of the memories stuck in my house. Throwing them away somehow is also a therapy as I try to throw away those emotion that comes along with these things.


6. Exploring my creative venture through sewing and beading.

During these time in EXTENDED COMMUNITY QUARANTINE/ LOCK DOWN due to the COVID PANDEMIC, falling into depression or anxiety attacks may kick in more so if you are alone like me. But there are ways to combat it. It is by doing something that you love. Doing something that keeps your body active and your mind working or wander around through reading or writing. Its up to you there are a lot of activities that we can do.


Withdrawing money or going to the bank is a struggle. Imagine, I am only at least a kilometer or 2 away to a mall near me, however, because that mall is part of different city as I am near that boundary and because Of the implemented lock down I cannot cross the border. The military men don't allow me even though I beg as the next bank/atm near me is at least 5 or 6 kilometers away and I would need to walk to get there since I don't have a car or there is no public transportation that I can take to get me to a bank.

It took my 2 hours to go to an ATM and another 2 hrs walking back home. Just to withdraw cash. It is one of the disadvantages of the ECQ where no public transportation is available.

Work from home at last! Fortunately the company allowed us to work from home! At least I wont loose a job and I am able to continue working. Good thing the company is generous enough to lend us the desktop in the office and provide as router so we could do our job. Here’s my new workspace for the next few months as we transition to work from home set up.

THE FOOD - I call it my #ECQFOOD

I am happy as I have a generous neighbour  who shares their food with me. The first on my list is Champorado, a Filipino comfort food with rice and chocolate and milk in it.

Living alone means doing just anything and everything on your own, that goes with food. During the “normal life” I used to have when we dont have this pandemic I just simply buy my own food in a small carinderia on a daily basis as I normally eat in a cafeteria at work. So basically I never intended to be cooking at home so I never bought a stove or rice cooker as I dont see any need of that. So during these whole time where everyone is in lockdown and a very limited time to go out in a given week I resorted to instant food.

The first one in my list is instant pancit canton with corned tuna! Hahaha oh yes baby! That instant noodle where you just pour hot water in it and let it set for few minutes drain the water and add canned corned tuna and boom I have instant food! I did not add the seasoning of the instant noodles because I dont want to add more junk seasoning and salt and msg into my food. I wanted the rawness of that corned tuna as a seasoning to taste for my noodles.

We get tired of eating just the canned sardines for breakfast till dinner right? So just what I did with corned tuna I added the sardines to my noodles. Its heaven! Hahaha that was my way of doing away with just plain sardines in the morning till dinner time!

I did all these because to avoid going out to buy food besides I would need to walk at least 2 hrs for me to get Jolibee or McDonalds so mixing food that is in my house already is more convenient and economical rather than having my food delivered to my house.

THE SERIES - watching these series is making me sane and definitely one of those moments where to keeps me excited. At least there are these days of the week where I am looking forward to because the new episode are being aired and when I had anxious feeling or I felt bored and alone I just re-watched those series that keeps me happy!

Every Saturday is MY ENGINEER night!

My Friday is of course 2gether The Series night

And there are series that I really love that I keep on watching anytime and every time I am bored! And click here to see them all.

Another crazy stuff I was able to make during lockdown (ECQ) is to challenge my crazyness to and created a hat full of beads. I came up with these idea when my virtual trainor told us to wear cap on a monday.

And then I created a crown for our THANKFUL THURSDAY Costume! Hahaha just doing over the top when my trainor ask me us to do something.

And of course the shade! It has to be over the top too! See I was thinking of throwing away these beads but instead of doing it, I just recreated something. It kills time as I stay home with no one to talk to and somehow it tickles a little of my imagination.

As we transition to what we call General Community Quarantine where it is more relaxed. It is relaxed in a way that at least we are able to have public transportation unlike the ECQ where there is no transportation available.So to share my experience about the GCQ then that would be the second part of this blog post. IGOROT IN LOCK DOWN EPISODE 2

Message in a Bottle

Story in a Bottle

It was dark…. It was pitch black but despite the darkness of the night a tiny sparkling star adorns the night like a diamond so precious beautifying the dullness of the sky. The stars aligned making the sky look like a beautiful long black gown, so steep that even a million folds of the richest man on earth could not afford.

The twinkling of the stars glim a hope to a withered heart. It brightens and lightens up a heavy heart and brings euphoria to a depressed mind. It gives a blanket to the coldness of someone’s cold stormy life.

In my mind happiness is only to some who could afford the cost that goes along with it. Happiness is simply just an expensive doohickey. It is something for the wealthy personalities. I had adjudged this theory after a heavy fight in the quest to the truest happiness. Lost from the battle has taken away the only sparkle of hope that happiness exists in the battlefield of the poor.

My heart hardened like a stone in the river. Appalled by callousness of the world, my life needs to sail leaving every scar that hardens my delicate heart.

Life goes on and spending the night looking up the sky wondering what a world would have in the other planets wandering around the stars. Withered as it may seem a second chance of happiness has struck and shattered every wall I have in place to safe guard me from the cruelty of the world. In so many years of sulking myself deserted in the wilderness of the world I created to pacify this bitter heart. Someone has forcefully entered the horizon where no one has entered. I thought you are just one fellow who has lost the battle welcoming you with an open heart. At last someone has come to accompany me in this world cultivated to soothe those who have lost the battle in their quest to happiness.

It was that smiles that brought hope into my life. It was that sweetness that melts my hardened heart. It was your beautiful heart that I have fallen. It wasn’t that cute little face or the facade of the most celebrated face that everyone loved that captivated my withered heart.

It was in my dream that we’re a happy aficionado wandering the wilderness like Tarzan and Jane. You were like the moon in my darkest night giving light an array of hope and a smile in my darkest night. My smile was true and my laughter is from the heart.

It never was my intention to engrave this dream into my heart. I never planned fairy tale with you. But all fairytales have their own ending. But when it ends I’d hope it is like a Cinderella story in the modern times, only to find out that my story with you would end up not the protagonist or the antagonist of your own story but rather I was just the wall flower in your story.

My time has come to bid farewell to the wilderness I created. I am thankful for you have shown me the essence of living outside the walled wilderness I have created. That love is only found in me and not in the world. That misery is only true when we allow it to grow in our heart.

As I hold my very last breath, I wish you the happiness you deserve. I will leave you in peace so you may raise your family with abundant love. As for me, let me travel the deep of the Pacific Ocean, dispersing my story in a bottle into the waves of the ocean

An Awesome Travel

When I travel I am always on the lookout for new experiences because these experiences tells you a beautiful story of the place in general.

I always wanted to experience not only the beautiful sceneries and landscape of the place I visit but what fascinates me most is to experience the people's life, culture and food.

Last quarter of 2017, a friend and a confidante whom I call mamskie Ms Annabelle Ocampo brought up the idea of us travelling together to Baguio my home city and Nueva Ecija her home province. (Its really one of the perks of doing the business I have as it brings me to people who would make your journey more colorful).

We visited Baguio and made sure I could bring her to Tam-awan Village a place where she could have a glimpse of our place.

Then brought her to Good Shephered, a place where she could buy good quality of local spreads and snacks.

After a few days in Baguio... its time for us to travel to Laur Nueva Ecija.

I am at awe to the family host of my travel as they allowed me to emerse myself to the beauty of thier place coupled with the experiences theyve allowed me to have. Thank you mamskie Annabelle Ocampo and family and friends I trully enjoyed everything! The hospitality is definitely above what I was expecting. I never felt I was a visitor I felt I belong to their family.

THE PEOPLE I MET

Travelling for me is meeting people and this trip I have met a lot of them. Knowing them more, staying, eating, sleeping and chatting with them in one roof make the trip more pleasurable and memorable!

Exploring Baguio With the Girls!

Max Alverio III with the gang!

Memories worth keeping

Creating memories is what makes travelling worth it all. The memories that is worth keeping and sharing...

I guess its Filipino culture in a way to show hospitality is through food! I love the food and definitely enjoyed it. Filipino's love to eat and shares their food to everyone.

Buddle fight - the food are placed in the table and everyone picks the food they want to it. The catch is no one is allowed to use spoon, fork, and plate.

One of the Filipino's past time is singing so in a big family like mamskie's family... a videoke is definitely always present. So lets sing a long!

Sending mamskie off to Brunie!

ITS CEREALICIOUS TIME

It was one busy weekdays for Apple, JM and me i  search for the location where we could have our RAINBOW Project (I will talking about the project in the coming days) and its definitely time for us to reward ourselves with a good food from a tiring after shift search for that special place.

After endulging to a sinfuly mouthwatering burger. My friend Apple once again brought me to yet another mouth watering snack house; its Cerealicious!

I can't help myself but strike a pose in their counter. Its colorful, vibrant and really welcoming counter.

Though I am already an ice cream lover, this cerealicious will definitely have a huge space in my stomach. I can basicaly endulge all of thier specialties.

It excites me more thinking where our next stop would be as I am always on the search for that delicious yet affordable food store. Do you have a place you could suggest? Let me know.

Hook It Up

Everyone may seem to have their own talent crafted with years of experience in their own fields. Others express it through arts, others in education, science, politics, business, customer engagement and many more.

Through the course of the year, I thought came to a point where I can finally say; "its time for me to put everything to rest and be the mediocre." I became college instructor and then a teacher to a bunch of Koreans who are learning English. I dreamed of being employed in one or two of the world renowed corporation worldwide. The first one focuses on information and they are known about it and the other is a top notched exchange in the US. I had a manager title in my signature and handled top corporations both in Latin America and US managing their webcasting and Earnings Releases. Was able to influence someone build his career and now being recognized on the effort that he do in the company he is associated with. I have fulfilled my career journey and my college goal. All these were simply just a dream and they all became reality after years of exploration in the corporate world. They all became reality thank God for the idea of offshore office. I gotta experienced those offices I thought only in my dreams I could explore.

Soon after, I just simply realized I have come so far from what is expected of me. So far from what I thought I go reach. Enough for me to be at ease and explore new things. To explore new posibilities and opportunities.